NexGen Technology Revolutionary Technology
Aloha Friday!!! WOW…what a week…
I have seen, heard, and experienced first hand from external and internal customers the different types of “cashless” “contactless” and “digital wallet” solutions this past week.
1. The customer had to register, enroll, or upload an app before they could use it
2. No detailed instructions were provided on how to upload, download the app or funds to purchase
3. Several employees were asked how to use it and only 1 provided an answer to the question the customer had.
4. The internet kept dropping – can you hear me now was actually used and the customers laughed
5. Fees were charged numerous times
6. No incentives for the employees, who usually received tips, were given
7. Some solutions were quick, the majority were not
8. Those who had a language barrier didn’t utilize the technology
NexGen Technology revolutionized a product that is for casino patrons and employees. Because…we believe external and internal customers should be treated the same.