Aloha Friday! In 2004 I began to convert my slot floor to TITO (Ticket In/Ticket Out) at Caesars Palace, Las Vegas. I had no problems what-so-ever of being the FIRST on the strip to utilize new technology. I knew there would be issues – there always are. If any vendor tells you otherwise, they do NOT have gaming industry experience. Having trialed multiple vendors, creating Internal Controls for NGCB to approve, revising the “Manufacturers manual to create each department SOP’s, and tracking all issues experienced, why did it happen, how did it happen and the resolution, I selected a Vendor.
Every property on the strip I hosted as they visited, discussed pros and cons, provided the IC’s and SOP’s for them so they didn’t have to re-invent the wheel. I’m all about sharing with my colleagues.
I have worked with every Vendor in Payments & Processing who provide financial services equipment since 2004. Trained the Developers/Executives/and Gaming Regulators regarding slots, tables, cage, accounting/finance processes because they have never worked for a casino, or they are being introduced or want to create new technology.
The Full-Service Kiosks out today are the same ones I selected in 2004. Same cash cassettes, drop/fill processes, bill validators, and reporting tool. Sure, financial services were provided, but they asked me about that function back in 2004. What the vendors didn’t know then and now is increased handles, increased coin in, time in seats vs. going to an ATM on the peripheral of the floor. Ticket Generation in lieu of coin or for a POS Debit Transaction was deployed in 2011 and I remember which casino I installed it in. It wasn’t deployed or invented because of COVID; it was deployed way before. I increased coin in, handles, and time on seats for properties throughout the US and international.
So, what’s my point, come on Hina get to it…quit patting yourself on the back…
Does your Vendor have hands on gaming experience?
Does your Vendor design, develop, and deploy technology that is needed to enhance your floor?
Do they know how to reduce cash liability? Cash management
Is their technology user friendly for your casino patrons and your employees who work on it daily?
Does it reduce labor hours and equipment costs?
NexGen 62 – 1 Kiosk with multiple functionalities:
Team Member Kiosk, Dedicated jackpot unit or utilize any Full-Service Kiosk on the floor to dispense jackpot funds.
No Bill Validator – reduce drops. eliminate equipment
Front Load Aperture – conduct fills without swapping partial or empty cash cassettes – reduces cash and labor hours
Why go with NexGen Technology? Did I steer my colleagues incorrectly when they visited me in 2004?
The Vendor whom I selected in 2004? Is the President/COO of NexGen Technology!!!
NexGen 62 – It’s not the dated Kiosk I had in 2004! It’s a RECYCLER!